Christine

Get Satisfaction Transforms Twitter Stream into Customer Service

Starting today, companies on the Get Satisfaction support network can respond directly to posts in the public Twitter stream, and incorporate those conversations into their own Web sites. (Disclosure note: I have a relationship with Get Satisfaction.) Some of Twitter's recent buzz has been on how companies are looking for customer buzz through the service, typically by using Tweetscan to find company mentions. Get Satisfaction takes this to the next level by bridging the public Twitter stream into Get Satisfaction's support network.

Board of Directors 101: How to Run a Meeting

Josh Kopelman recently pointed out an excellent post by Guy Kawasaki on the Art of the Board Meeting. Kawasaki's recommendations are to the point, and right on. These three recommendations in particular struck home, so I wanted to share them: