We all need to trust the people with whom we do business. Unfortunately, most of us don’t – and since this is so frustrating, I was happy to work with Get Satisfaction this month to draft a provisional “Company-Customer Pact.” Our intention was to create a simple, usable framework for company-customer interaction. Ideally, one that could be recommended and adopted by consumers and companies alike.
The provisional draft will be publicly announced today at Customer Service is the New Marketing, and has been posted at CCPact.com. We're actively seeking community support, as well as public comments. Support and comments can be voiced right on the wiki pages. Having your voice included would be terrific.
Please do forward this post to folks that you’d like to hear in the conversation, or that you think would be interested in building better company-customer relationships. With time and shared good intentions, we can together change how business is done.