Christine

Customer Service and Support Gets Personal

As DEMO 08 Executive Producer Chris Shipley dryly noted today, "service and support is still a complex area." During today's DEMO presentations, it became evident the lines between consumer and enterprise support are blurring. Business IT tools are becoming more granular, and consumers are realizing more transparent access to experts while gaining control over rules-based systems for the home. Given that the average household spends one weekend day per month fixing home computer issues (per Support.com), the need is compelling.

On SEO and Becoming "Lucky" Christine

Search engine optimization for Christine.net has lingered on my to-do list for quite some time. By moving up just a couple of spots on the Google search for "christine", I would not only pop up from the "I'm Feeling Lucky" button, but also be the link for surfers entering "christine" into their address bar. Not that most people would notice, but how obscurely fun would that be?

Quick Post on Philanthropy and Microlending

Brad Garland posted a question earlier this evening on how to best apply his small company's burgeoning interest in charitable works. A quick Seesmic exchange that followed touched on not only what his team had to give (some time and cash on an ongoing basis, and a one-time donation of equipment and hardware), but also what outcomes they were interested in. What change do they want to see in world? Given that change, how can they contribute towards making it? More time and effort will be going into this topic for the team, since that's a big question.

Holiday Comcast Rant

Shannon and I are signed up for 6Mbps Comcast High-Speed Internet service at our home in San Francisco. We had a great experience four months ago with installation and initial performance. In early December, however, our connection became sluggish on and off. When we called customer service, we were told that it looked fine, and since we had no warning lights on the cable modem, there was nothing Comcast could do. This frustrating initial response did nothing to address the worsening problem. (See video rant #1.)