Zappos Sets the Bar for Customer Service

I've always been a fan of Zappos, both as a longtime paying customer, and as an admirer of their ability to tough it out during the Bad Times. Tonight, I followed Fred Wilson's post and discovered just how far their exemplary customer service team will go - Zappos not only takes great care of its customers, but also supports the personal touches of its people as they remember to be human.

So, here's my small contribution to word of mouth marketing and grassroots brand development: Shop Zappos.

Comments

[jen_chan, writer MemberSpeed.com]

I see the story about Zappos has made it this far! I guess that's word-of-mouth for you. It's really powerful and transcends all barriers. I was really intrigued by the way you wrote that people tend to forget that they're human. I guess work can really make things more difficult to identify. People should always ask themselves what the most important thing is. At the end of the day...

[Jon]

Hey Christine,

Please forgive this out-of-context comment, it's just hard to find a good email address for you. Feel free to make this message self destruct after 5 seconds. :)

I met you at Techcoire in Sacramento awhile back. We talked a little and you told me to email you when my new viral online game was done.

Well, I'm proud to say it's done. It's called Faceplanting and I think it will make you laugh out loud:

www.faceplanting.com

When you make your own Faceplanting page (you'll see what I mean), please email it to me so I can Faceplant you! :)

Rock on with your bad self,

-Jon

p.s. you can faceplant me here: http://www.faceplanting.com/view/300/

p.p.s. you can follow the story here: http://www.phoenomi.com/

[Charlie Crystle]

I just bought my first pair of shoes from Zappos--works great! Actually two: Earth Shoes for running, and some cool hiking boots to replace the old Solomons that are falling apart (my favorites).

I think Zappos gets the emotional aspect of purchasing shoes, buyer's remorse, etc. Fun Fun.