Tech support and testing are not the first market segment that comes to mind for DEMO. Several companies, however, introduced nuances inspired by Web 2.0 consumer paradigms.
- Triumfant's Resolution Manager identifies anomalies in a network computing environment, and then removes them. The system can replace missing or corrupt files after filtering the network, which isn't earth-shattering - what's potentially interesting is the peer-to-peer aspect; existing computer assets are treated as "donors" of healthy code.
- Integrien predicts service slowdowns or outages with Alive 5.5, its integrity management software. By linking together events with the ability to learn and retain knowledge, Alive 5.5 can identify issues that lead to failure in advance of a problem occurring.
- SupportSoft launched new PC tuneup and security services - System TuneUp and Security Audit. The interface is consumer-friendly and looks easy to use; the actual functionality appears very similar to AOL support tools/Defragger and Symantec security offerings, respectively.
- SOASTA is a visual environment for application testing. The company posits that since most Web testing is either hand-built or narrow in focus, it can't handle real-world testing scenarios. SOASTA's solution is effectively a 'Final Cut approach' for unit testing, which interface style seemed more friendly than most testing tools.
- SailPoint Compliance IQ addresses risk management and compliance, not only by tracking user access privilieges, but also by bringing together multiple identity factors that create a total risk profile.
Of the DEMO offerings in this segment, SailPoint seemed to leverage Web 2.0 themes most effectively. In general, however, the lag between consumer and enterprise adoption of technologies/behavioral paradigms is still alive and kicking.
